How Can We Help You?
Need help with Nodzo? We're here to assist with account access, call synchronization, recording uploads, transcription, AI analysis, organization accounts, privacy, and other product-related issues.
support@nodzo.ai
Our engineering & solutions support team typically responds within 1 business day.
When Contacting Support, Please Include:
- Your registered Nodzo email address
- Organization / company name
- A short description of the issue or error
- Relevant screenshots or error messages
*Please avoid sending passwords, authentication codes, or unnecessary sensitive customer information by email.
Common Support Topics
Account & Login Support
Assistance with sign-in, enterprise organization setup, agent credential resets, and account activation.
- Trouble signing into web dashboard
- Setting up organization workspace
- Adding or deactivating agent accounts
- Permissions and role hierarchy configuration
Call & Recording Synchronization
Troubleshooting Android background sync, dialer audio detection, and permitted recording access.
- Detecting eligible business calls
- Android permissions checklist
- Compatible dialer audio configuration
- Resolving upload & connectivity lag
Transcription & AI Analysis
Assistance with multilingual speech-to-text accuracy, speaker separation, and scoring parameters.
- Improving Hindi & English speech recognition
- Custom vocabulary & terminology setup
- Configuring company-specific QA rubrics
- Understanding Call Score calculations
Privacy & Data Governance
Manage account deletion requests, review 45-day retention policies, and export call records.
- Submitting an account deletion request
- 45-day automatic audio deletion policy
- Exporting call records and transcripts
- Submitting security vulnerability notices
Device Permissions & Compatibility
Some call capture features depend on Android permissions, device manufacturers, dialer/recording capabilities, and your organization's Nodzo configuration. If call audio is not synchronizing, verify that battery optimization is disabled for the Nodzo app and media storage permissions are granted.
Nodzo Technical Support
Dewalchaur, Manpur Pashchim, Haldwani, Uttarakhand – 263139, India
Email: support@nodzo.ai · Website: nodzo.ai