Complete Call Intelligence Engineered for Modern Teams
Nodzo replaces scattered recording files and manual call monitoring with automated transcription, AI evaluation, and actionable team analytics.
AI Call Transcription
Automatically transform recorded business conversations into readable, searchable text transcripts with dual-channel speaker separation.
- Full bilingual support for natural English, Hindi, and Hinglish code-switching
- Speaker diarization separating Agent and Customer speech clearly
- Interactive audio scrubber synced directly to transcript timestamps
- Industry vocabulary configuration for accurate product & technical terms
AI Call Analysis
Analyze customer conversations against company benchmarks to understand what was said, how it was handled, and what needs to happen next.
- Automated 0-100 Call Quality Index based on objective conversation criteria
- Customer intent and sentiment classification (Positive, Neutral, Hesitant)
- Proactive objection detection (Pricing, Competitor, Timing, Authority)
- Automated extraction of customer commitments and follow-up deadlines
Team Performance Dashboard
Gain comprehensive managerial visibility into calling operations across distributed teams, departments, and individual agents.
- Total calls, connected rates, missed calls, and unanswered call counts
- Cumulative talk time and average conversation duration per rep
- Comparative incoming vs. outgoing call distribution
- Leaderboards highlighting high-performing agents and top call scores
Searchable Call History
Never lose track of past customer conversations. Search through thousands of past calls with multi-parameter filtering.
- Filter by agent name, customer phone number, date range, and call status
- Full-text keyword search across all generated conversation transcripts
- Quick tags for specific call outcomes (Demo booked, Objection, Follow-up)
- Audit-ready chronological conversation timelines
Concise AI Summaries
Save hours of managerial time. Instead of listening to 10-minute audio recordings, review concise 3-bullet summaries generated by AI.
- Automated 3-bullet recap covering context, objection, and agreed resolution
- Structured key takeaways ready for CRM or notes export
- Action items clearly highlighted for sales or support reps
- Reduces manual call documentation overhead to zero
Custom Analysis Rubrics
Every business has unique call requirements. Tailor Nodzo’s AI analysis parameters to your company’s specific conversational playbook.
- Configure custom questions: 'Did the agent offer the annual discount?'
- Mandatory disclosure & greeting compliance checking
- Custom competitor tracking and feature request categorization
- Adjust scoring weights to match your internal QA standards
Agent & Account Management
Provide company administrators with granular control over employee accounts, phone provisioning, and organizational hierarchy.
- Role-based access control for Admins, Team Managers, and Calling Agents
- Secure employee account activation and permission-guided Android sync
- Strict data isolation ensuring only authorized managers see team calls
- Streamlined employee onboarding and account deactivation controls
Live CRM Integration
Connect Nodzo directly with your existing CRM infrastructure to automatically synchronize call recordings, transcripts, and AI analysis against customer records.
- Native two-way synchronization for HubSpot, Zoho CRM, and custom webhooks
- Automatic customer record matching by telephone number and call direction
- Transcripts and AI summaries embedded directly into your CRM deal timelines
- Eliminates manual agent note-taking and missed customer follow-ups
Actionable Operational Insights
Transform unstructured call data into high-leverage business actions that accelerate sales cycles and elevate support satisfaction.
- Automated alerts when critical customer objections go unaddressed
- Identify high-converting sales talk tracks to train new hires
- Prevent deal slip by flagging missed follow-up deadlines
- Export reports or integrate with external systems via webhooks
Ready to test Nodzo on your team's calls?
Schedule an interactive product demo to see how Nodzo captures and analyzes business calls in real-time.