Privacy Policy
Last Updated: 25 September 2026
This Privacy Policy outlines how Nodzo ("we", "us", or "our") collects, processes, and protects information when your organization uses the Nodzo platform, mobile application, and related services ("Services").
1. Platform Nature & Scope
Nodzo is an AI-powered business call intelligence and quality management platform built for organizations to understand authorized customer conversations, evaluate service quality, and streamline team workflows. Nodzo is NOT intended for covert surveillance, employee spying, or monitoring private personal conversations.
2. Information We Collect
Depending on enabled features and organization settings, Nodzo processes:
- Account & Profile Information: Employee names, business email addresses, organization identifiers, and assigned administrative roles.
- Call Metadata: Timestamps, call duration, incoming/outgoing call direction, call status (connected, missed, unanswered), and telephone numbers involved in business calls.
- Audio Recordings: Permitted business call recordings synchronized from compatible Android phones or dialers.
- Transcripts & AI Analysis: Text transcripts generated via speech-to-text engines, along with AI evaluation parameters (call score, intent, objections, sentiment, and summaries).
- Device & Diagnostic Data: Device model, OS version, application crash logs, and diagnostic performance metrics via Firebase Crashlytics.
3. Android Device Permissions
The Nodzo Android application may request specific runtime permissions to function correctly:
- Phone State & Call Information: To detect active business calls, duration, and call direction.
- Audio / Media Storage Access: To synchronize compatible business audio recordings created by supported dialers.
- Notifications & Background Service: To maintain secure synchronization status and inform the user of ongoing processing.
Users may revoke permissions at any time via Android system settings, though doing so may prevent call synchronization from functioning.
4. Third-Party Infrastructure & AI Processors
To deliver transcription and AI analysis, Nodzo securely interfaces with specialized technical providers:
- Supabase: Encrypted cloud database and backend infrastructure.
- AssemblyAI / OpenAI: Automated speech recognition (ASR) for Hindi and English conversation transcription.
- Google Gemini / OpenAI: Natural language processing (NLP) for call summaries, objection detection, and scoring.
- Google Firebase: Crash diagnostics and infrastructure monitoring.
Third-party providers process data under strict technical safeguards. Customer call data is never sold to advertisers or third-party data brokers.
5. Data Retention & 45-Day Audio Purge Policy
Call recording files stored in Nodzo's cloud backend storage are automatically deleted after 45 days.
Derived text transcripts, AI scores, and call metadata remain accessible in the organization's dashboard until the organization requests account deletion.
6. Data Deletion Rights
Users and organizations may request deletion of their account, call recordings, transcripts, and personal data at any time through:
- Nodzo Android App:
Settings / Profile → Privacy & Data → Request Account Deletion - Web Portal: nodzo.ai/data-deletion
- Email: support@nodzo.ai
7. Contact Us
For privacy inquiries, please contact our data team: